Refund Policy

We strive for complete customer satisfaction. If you are not entirely pleased with your purchase, you may be eligible for a return and refund under the following conditions:

• Eligibility Window: Returns must be initiated within 30 days of purchase.
• Condition of Goods: Products must be returned unopened, in their original packaging, and in the condition they were received.
• Exceptions: Due to the nature of our products, we cannot accept returns on opened or used items.

To initiate a return, please contact our customer service team at info@biteandglow.com or +371 22 33 41 80 with your order number and reason for the return.

We will provide you with instructions and a return shipping label after reviewing your request.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

For delivery-related questions before starting a return, please review our Shipping Policy.